Terms

ORDERING & PAYMENT

Opening Orders - Minimum $150
Re-Orders - Minimum $100

Once your order has been placed/submitted, you will receive an invoice confirming your order, shipping address and fees. Payments can be made via credit card through the invoice link or by e-transfer to shopjamesthecat@gmail.com.

All invoices must be paid in full before orders are shipped out.

Payment terms can be discussed upon request with clients who have a consistent ordering history. Please note that late payments will result in an additional 5% fee for every month past due.

TURNAROUND TIME

The expected turnaround time for open orders is 2-3 business days. During busier seasons, times may vary but we will be sure to communicate any delays should the occasion arise.

SHIPPING

All orders will ship carefully packaged via Canada Post, Chit Chats or UPS. Tracking and insurance are always included with each shipment. Cost of shipping will be calculated and added to your final invoice once we receive your order.

For our international friends, duties and taxes may be charged upon delivery and is the responsibility of the customer upon delivery.

RETURNS, REFUNDS & CANCELLATIONS

We will accept returns on orders that have been damaged in transit or that are defective. Please notify us of any issues with your order within 3 days of receiving your order and we will send necessary replacements for any damaged products.

Kindly notify us of a cancellation or changes to your order within 24 hours of placing your order.

DISPLAY

All James the Cat products must be displayed and sold in their original packaging.